At Marlovene, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help.
Please review our return and refund policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unworn and unused
- Be in its original condition
- Have all original tags and labels attached
- Be free from stains, odors, makeup, perfume, pet hair, or other signs of wear
- Be returned in the original packaging, where applicable
For hygiene reasons, certain items such as underwear, lingerie, earrings, and other intimate products may not be eligible for return unless they arrive damaged or defective.
2. How to Start a Return
To request a return, please contact our customer service team at support@marlovene.com within 30 days of receiving your order.
Please include:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos of the item, if applicable
Our customer service team will review your request and provide you with the return instructions if your return is eligible.
Please do not send items back to the return address shown on the original package without contacting us first. Returns sent without prior approval may not be accepted.
3. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or significantly different from the product description, the customer is responsible for the cost of return shipping.
If the return is due to an error on our part, we will provide appropriate assistance with the return shipping arrangements.
Original shipping charges are generally non-refundable, except where required by applicable law or when the return is due to an error on our part.
4. Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if you receive an item that is:
- Damaged
- Defective
- Incorrect
- Missing from your order
Please provide your order number and clear photos of the item and packaging so that we can investigate the issue and provide an appropriate solution.
Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.
5. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.
6. Partial Refunds
In certain circumstances, only a partial refund may be issued, including when:
- The item shows signs of wear or use
- The item is missing original tags or packaging
- The item has been damaged after delivery
- The item is returned outside the applicable return period
7. Exchanges
If you would like to exchange an item for a different size or color, please contact us within 30 days of receiving your order.
Depending on product availability, we may offer an exchange or recommend returning the original item and placing a new order.
8. Sale Items
Unless otherwise stated, sale and promotional items may be eligible for return under the same conditions as regular-priced items.
Certain clearance or final-sale items may be non-returnable. Any applicable final-sale restrictions will be clearly indicated at the time of purchase.
9. Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible after placing your order.
We will do our best to accommodate your request, but orders that have already been processed or shipped may not be eligible for cancellation.
In such cases, you may need to wait until the order is delivered and then request a return in accordance with this policy.
10. Important Notice
Return and refund rights may vary depending on your country or region. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
For customers in the European Union, United Kingdom, and other jurisdictions with mandatory consumer protection or statutory withdrawal rights, applicable legal rights will continue to apply.
11. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Store: Marlovene
Email: support@marlovene.com
We are happy to assist you with your return or refund request.
Thank you for shopping with Marlovene.